Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last Updated: January 1, 2025
1. Information We Collect
Kinesio Rehab Physiotherapy Centre ("we", "our", "us") collects information that you provide when you:
- Book an appointment via phone, WhatsApp, or our website
- Visit our clinic for physiotherapy treatment
- Contact us with enquiries
- Subscribe to our updates or newsletter
This information may include your name, phone number, email address, physical address, medical history, and treatment records.
2. How We Use Your Information
We use your personal information to:
- Provide physiotherapy treatment and care
- Schedule and manage your appointments
- Communicate with you about your treatment
- Improve our services and patient experience
- Comply with legal and regulatory requirements
3. Information Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Medical records are stored securely and access is limited to authorized healthcare personnel only.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your referring doctor or healthcare provider (with your consent)
- When required by law or legal process
- To protect the safety of our patients and staff
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.
6. Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Withdraw consent for data processing
- Request deletion of your personal data (subject to legal requirements)
7. Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us:
Kinesio Rehab Physiotherapy Centre
48-G, Jalan Putra Mahkota 7/6b, Putra Heights, 47650 Subang Jaya, Selangor, Malaysia
Phone / WhatsApp: +6012-934 9471
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.